01
AI AssistTurn every call into action.
Flow transcribes calls, identifies speakers, creates concise summaries and flags decisions and next steps automatically.
- Searchable transcripts
- Automatic summaries
- Actions and topic analysis
New in Flow 2.0
Every conversation.
Working harder.
Voiceflex Flow brings cloud telephony, AI call intelligence, WhatsApp, email and contact centre analytics into one beautifully simple platform—supplied, configured and supported by IP Clarity.
UK-based advice Managed migration Ongoing support
flow Live call08:42
JM
James MitchellIncoming · Sales queue
AI summaryGenerated automatically
Customer would like to move 24 users to Flow, retain existing numbers and connect Microsoft Teams.
NEXT ACTIONPrepare migration proposal for Friday
97%calls answered
Flow 2.0
More from every conversation.
Three powerful capabilities built directly into the platform. No bolt-ons, no app switching and no change to how your team makes calls.
02
OmnichannelOne place for every conversation.
Bring voice, WhatsApp and Microsoft email into a shared ticket view, with the full customer history ready for whoever responds next.
- Voice tickets
- WhatsApp conversations
- Shared email handling
03
Conversation InsightsSee what is really happening.
Built-in analytics reveal queue performance, call trends, IVR journeys and team activity without separate reporting software.
- Live dashboards
- Call inspector
- CSV export and API
The complete platform
Everything your business needs to communicate.
Flow keeps telephony powerful and administration simple, whether your team is in the office, at home or on the move.
Cloud PBX
IVR, queues, hunt groups, voicemail, call parking, schedules and more.
One app, any device
Calls, chat, video, presence and queue control across desktop, web and mobile.
Smarter routing
Route by skill, CRM data or real-time logic with programmable Advanced Nodes.
Microsoft Teams
Make and receive calls and manage Flow features in the familiar Teams interface.
Control and security
Role-based administration, SSO, recording access and configurable policies.
Contact centre
Queues, agent tools, wrap-up, co-listening, callbacks and real-time service levels.
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Microsoft Teams integration
Your phone system, right inside Teams.
Use the Flow experience inside Microsoft Teams for calls, transfers, voicemail, queues, recordings and profiles. Outlook contacts and Teams presence stay connected, while users choose which business number to present.
- Full PBX capability in Teams
- Presence synchronisation
- Single sign-on and familiar controls
Your local Flow partner
Technology is only as good as the way it is delivered.
IP Clarity helps Scottish businesses plan, migrate and support Voiceflex Flow. We start with how your calls work today, then design the queues, routing, handsets, apps and integrations around your team.
01 Discovery & call-flow design02 Number porting & deployment03 Training & ongoing support
Questions, answered
Moving your phones should feel straightforward.
IP Clarity manages the practical details—from number porting and handsets to call routing, Teams and user training.
Can we keep our numbers?
Yes. Existing UK telephone numbers can normally be ported to Flow. We check eligibility and manage the transfer plan.
Do we need new handsets?
Not always. Flow works through web, desktop and mobile apps, with a range of supported IP phones where desk handsets are preferred.
Does it work with Microsoft Teams?
Yes. Flow can provide telephony and PBX controls inside Teams, including calls, transfers, voicemail, profiles and presence synchronisation.
What about recording and AI?
Call recording, AI Assist, omnichannel and advanced analytics are available according to the selected licences and your compliance requirements.
Ready to see Flow?
Make every call count.
Tell us how your business communicates today. We'll show you what Flow 2.0 can simplify tomorrow.